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Support Center

General

General

All about tiptap and general inquiries

Do we keep the display signage when we return the devices?

How do I set my display up?

How do I issue a tax receipt?

What are the different displays available?

Does the donor receive a transaction confirmation?

How to Find the Last Four Digits of Your Card

Sales

How will the charge appear on card statements?

Can I put my company logo on the device?

Can I accept payment over the phone?

What is EMV and can tiptap accept EMV Chip Cards?

Is tiptap PCI and EMV compliant?

What kind of businesses are best suited to tiptap?

Are there weekly or monthly maximums for how many taps can be processed by each device?

Can I accept USD taps?

How do I handle cash payments?

How much does it cost to use tiptap?

How long will it take to setup my device?

How do I void an accidental tap? Can I issue refunds?

Can I get a custom value on the device? e.g. $6.24

I already have a merchant account. How do I link it to tiptap?

How do I issue a refund?

Do I need a merchant account to use tiptap?

Can I transfer my devices to another organization?

What type and what frequency of support can I expect from tiptap?

Can I save money by using tiptap?

How long does it take to receive the money from each tap?

Does tiptap work in every country and with every currency?

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Privacy

Is there a way to identify fraud?