---
title: How do I return my hardware to tiptap?
description: Please keep all the hardware kits and accessories with you to reuse. Please pack the device terminals only in a box and affix the return label on it. We send an electronic return label to you on the same day we ship your order. If you didn't receive this label, please contact us at support@tiptappay.com to get a new electronic return label.
---

[Skip to content](https://faq.tiptappay.com/knowledge/how-do-i-return-my-display-to-tiptap#main-content)

[![logo light background-1](https://faq.tiptappay.com/hubfs/logo%20light%20background-1.svg)](https://tiptappay.com/)

Open main navigation

Close main navigation

- [Back to main site](https://tiptappay.com/)

[Back to main site](https://tiptappay.com/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Support Center](https://faq.tiptappay.com/knowledge?hsLang=en)
2. [Shipping & Returns](https://faq.tiptappay.com/knowledge/shipping-returns?hsLang=en)
3. [Returns](https://faq.tiptappay.com/knowledge/shipping-returns?hsLang=en#returns)

# How do I return my hardware to tiptap?

Please keep all the hardware kits and accessories with you to reuse.

Please pack the device terminals only in a box and affix the return label on it. We send an electronic return label to you on the same day we ship your order. If you didn't receive this label, please contact us at support@tiptappay.com to get a new electronic return label.

- [Getting Started](https://faq.tiptappay.com/knowledge/getting-started?hsLang=en)
- [General](https://faq.tiptappay.com/knowledge/general?hsLang=en#main-content)

    - [Sales](https://faq.tiptappay.com/knowledge/general?hsLang=en#sales)
    - [Privacy](https://faq.tiptappay.com/knowledge/general?hsLang=en#privacy)
- [Device Terminal](https://faq.tiptappay.com/knowledge/device-terminal?hsLang=en#main-content)

    - [Payments](https://faq.tiptappay.com/knowledge/device-terminal?hsLang=en#payments)
    - [Privacy](https://faq.tiptappay.com/knowledge/device-terminal?hsLang=en#privacy)
    - [General](https://faq.tiptappay.com/knowledge/device-terminal?hsLang=en#general)
    - [Network](https://faq.tiptappay.com/knowledge/device-terminal?hsLang=en#network)
    - [Sales](https://faq.tiptappay.com/knowledge/device-terminal?hsLang=en#sales)
    - [Function](https://faq.tiptappay.com/knowledge/device-terminal?hsLang=en#function)
- [Batteries](https://faq.tiptappay.com/knowledge/batteries?hsLang=en#main-content)

    - [Tech Support](https://faq.tiptappay.com/knowledge/batteries?hsLang=en#tech-support)
- [Dashboard](https://faq.tiptappay.com/knowledge/dashboard?hsLang=en#main-content)

    - [Report](https://faq.tiptappay.com/knowledge/dashboard?hsLang=en#report)
    - [Function](https://faq.tiptappay.com/knowledge/dashboard?hsLang=en#function)
- [Shipping & Returns](https://faq.tiptappay.com/knowledge/shipping-returns?hsLang=en#main-content)

    - [Logistics](https://faq.tiptappay.com/knowledge/shipping-returns?hsLang=en#logistics)
    - [Returns](https://faq.tiptappay.com/knowledge/shipping-returns?hsLang=en#returns)
- [Sales](https://faq.tiptappay.com/knowledge/sales?hsLang=en#main-content)

    - [Fees](https://faq.tiptappay.com/knowledge/sales?hsLang=en#fees)
- [Custom Signage](https://faq.tiptappay.com/knowledge/custom-signage?hsLang=en)

[![Chill listening crop-3](https://faq.tiptappay.com/hs-fs/hubfs/tiptap_Logo_GreyText_1202x424-1.png?width=68&height=24&name=tiptap_Logo_GreyText_1202x424-1.png "Chill listening crop-3")](https://tiptappay.com/)

tiptappay.com Support Center

<https://www.facebook.com/tiptappay> <https://www.instagram.com/tiptappay/> <https://twitter.com/tiptappay>

Copyright © 2026, tiptap