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Support Center

Device

Device

Learn more about the tiptap device

Payments

How do we set up our bank account to receive the money we collect with tiptap?

What types of payment cards are accepted in Canada?

Can I accept a tap from a card whose expiration date is the current month?

What types of payment cards are accepted in the United States?

Privacy

How safe is the device? Can it be hacked?

What happens if someone steals the device?

General

Do the devices all look the same? How do I tell them apart?

What is the size of the device?

What can I use to clean my tiptap device?

Are all devices the same, or do they have unique serial numbers?

What are the devices made of? Are they 'green'?

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Network

Do I need a Rogers account to use tiptap?

Can I continue to accept payments if the network is down?

What if there is poor cell service in my area?

Will the device work anywhere in Canada?

What is LTE-M

Is LTE-M the same as my cellular network?

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Sales

How do I change the dollar value that the device charges?

Function

How does the device work?

What does it mean when the device beeps twice?

How do I know if the device is on?

What does it mean when the device is cycling through all four lights?

How many times can a card holder consecutively tap their card?

Are the devices weather/waterproof? Will it work in -30C weather?

How will I know if a transaction was successful?

How will I know if a transaction was declined?

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