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      • General
        • Sales
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      • Device
        • Payments
        • Privacy
        • General
        • Network
        • Sales
        • Function
      • Batteries
        • Tech Support
      • Dashboard
        • Report
        • Function
      • Shipping & Returns
        • Logistics
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      Device

      Learn more about the tiptap device

      Payments

      • How do we set up our bank account to receive the money we collect with tiptap?
      • What types of payment cards are accepted in Canada?
      • Can I accept a tap from a card whose expiration date is the current month?
      • What types of payment cards are accepted in the United States?

      Privacy

      • How safe is the device? Can it be hacked?
      • What happens if someone steals the device?

      General

      • Are all devices the same, or do they have unique serial numbers?
      • Do the devices all look the same? How do I tell them apart?
      • What is the size of the device?
      • What can I use to clean my tiptap device?
      • What are the devices made of? Are they 'green'?
      See more

      Network

      • Will the device work anywhere in Canada?
      • What if there is poor cell service in my area?
      • Do I need a Rogers account to use tiptap?
      • Can I continue to accept payments if the network is down?
      • What is LTE-M
      • Is LTE-M the same as my cellular network?
      See more

      Sales

      • How do I change the dollar value that the device charges?

      Function

      • How does the device work?
      • What does it mean when the device beeps twice?
      • How do I know if the device is on?
      • What does it mean when the device is cycling through all four lights?
      • How many times can a card holder consecutively tap their card?
      • Are the devices weather/waterproof? Will it work in -30C weather?
      • How will I know if a transaction was successful?
      • How will I know if a transaction was declined?
      See more
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      tiptappay.com Support Center
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