Support Center

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Support Center

General

General

All about tiptap and general inquiries

How do I issue a tax receipt?

How do I set my display up?

Do we keep the display signage when we return the devices?

What are the different displays available?

Does the donor receive a transaction confirmation?

Sales

Can I transfer my devices to another organization?

Do I need a merchant account to use tiptap?

How do I issue a refund?

I already have a merchant account. How do I link it to tiptap?

Can I get a custom value on the device? e.g. $6.24

How do I void an accidental tap? Can I issue refunds?

How long will it take to setup my device?

How much does it cost to use tiptap?

How do I handle cash payments?

Can I accept USD taps?

Are there weekly or monthly maximums for how many taps can be processed by each device?

What kind of businesses are best suited to tiptap?

Is tiptap PCI and EMV compliant?

What is EMV and can tiptap accept EMV Chip Cards?

Can I accept payment over the phone?

Can I put my company logo on the device?

How will the charge appear on card statements?

What type and what frequency of support can I expect from tiptap?

Can I save money by using tiptap?

How long does it take to receive the money from each tap?

Does tiptap work in every country and with every currency?

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Privacy

Is there a way to identify fraud?