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Support Center

General

General

All about tiptap and general inquiries

How do I issue a tax receipt?

How do I set my display up?

Do we keep the display signage when we return the devices?

What are the different displays available?

Does the donor receive a transaction confirmation?

Sales

How do I void an accidental tap? Can I issue refunds?

How long will it take to setup my device?

Can I get a custom value on the device? e.g. $6.24

How much does it cost to use tiptap?

I already have a merchant account. How do I link it to tiptap?

How do I handle cash payments?

Can I accept USD taps?

Are there weekly or monthly maximums for how many taps can be processed by each device?

How do I issue a refund?

What kind of businesses are best suited to tiptap?

Is tiptap PCI and EMV compliant?

Do I need a merchant account to use tiptap?

What is EMV and can tiptap accept EMV Chip Cards?

Can I accept payment over the phone?

Can I put my company logo on the device?

How will the charge appear on card statements?

Can I transfer my devices to another organization?

What type and what frequency of support can I expect from tiptap?

Can I save money by using tiptap?

How long does it take to receive the money from each tap?

Does tiptap work in every country and with every currency?

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Privacy

Is there a way to identify fraud?