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Device
Getting Started
General
Sales
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Device
Payments
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Shipping & Returns
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Support Center
Device
Getting Started
General
Sales
Privacy
Device
Payments
Privacy
General
Network
Sales
Function
Batteries
Tech Support
Dashboard
Report
Function
Shipping & Returns
Logistics
Returns
Sales
Fees
Custom Signage
Device
Learn more about the tiptap device
Payments
How do we set up our bank account to receive the money we collect with tiptap?
What types of payment cards are accepted in the United States?
What types of payment cards are accepted in Canada?
Can I accept a tap from a card whose expiration date is the current month?
Privacy
How safe is the device? Can it be hacked?
What happens if someone steals the device?
General
What is the size of the device?
Are all devices the same, or do they have unique serial numbers?
Do the devices all look the same? How do I tell them apart?
What can I use to clean my tiptap device?
What are the devices made of? Are they 'green'?
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Network
Can I continue to accept payments if the network is down?
Do I need a cell service account to use tiptap?
What if there is poor cell service in my area?
Will the device work anywhere in Canada?
Sales
How do I change the dollar value that the device charges?
Function
How does the device work?
What does it mean when the device beeps twice?
How do I know if the device is on?
What does it mean when the device is cycling through all four lights?
How many times can a card holder consecutively tap their card?
Are the devices weather/waterproof? Will it work in -30C weather?
How will I know if a transaction was approved or declined?
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