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Support Center

Device

Device

Learn more about the tiptap device

Payments

Can I accept a tap from a card whose expiration date is the current month?

Privacy

How safe is the device? Can it be hacked?

What happens if someone steals the device?

General

What can I use to clean my tiptap device?

Do the devices all look the same? How do I tell them apart?

Are all devices the same, or do they have unique serial numbers?

What are the devices made of? Are they 'green'?

Network

Will the device work anywhere in Canada?

What if there is poor cell service in my area?

What is LTE-M

Is LTE-M the same as my cellular network?

Can I continue to accept payments if the network is down?

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Sales

How do I change the dollar value that the device charges?

Function

What does it mean when the device beeps twice?

How do I know if the device is on?

What does it mean when the device is cycling through all four lights?

Are the devices weather/waterproof? Will it work in -30C weather?

How will I know if a transaction was successful?

How will I know if a transaction was declined?

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