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Support Center
Device Terminal

Device Terminal

Learn more about the tiptap device

Payments

How do we set up our bank account to receive the money we collect with tiptap?
What types of payment cards are accepted in the United States?
What types of payment cards are accepted in Canada?
Can I accept a tap from a card whose expiration date is the current month?

Privacy

How safe is the device terminal? Can it be hacked?
What happens if someone steals the device terminal?

General

What is the size of the device terminal?
Are all device terminals the same, or do they have unique serial numbers?
Do the device terminals all look the same? How do I tell them apart?
What can I use to clean my tiptap device terminal?
What are the device terminals made of? Are they 'green'?

Network

Can I continue to accept payments if the network is down?
Do I need a cell service account to use tiptap?
What if there is poor cell service in my area?
Will the device terminal work anywhere in Canada?

Sales

How do I change the dollar value that the device terminal charges?

Function

How does the device terminal work?
What does it mean when the device terminal beeps twice?
How do I know if the device terminal is on?
What does it mean when the device terminal is cycling through all four lights?
How many times can a card holder consecutively tap their card?
Are the device terminals weather/waterproof? Will it work in -30C weather?
How will I know if a transaction was approved or declined?

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