General
All about tiptap and general inquiries
- How can I order accessories (batteru, cable, cradle, fixture...) ?
- What are the different hardware kits available?
- Does the donor receive a transaction confirmation?
- How to Find the Last Four Digits of Your Card
- How do I issue a tax receipt?
- How do I set my hardware up?
- Do we keep the hardware signage when we return the device terminals?
Sales
- What type and what frequency of support can I expect from tiptap?
- Can I transfer my device terminals to another organization?
- Can I save money by using tiptap?
- Do I need a merchant account to use tiptap?
- How do I issue a refund?
- How long does it take to receive the money from each tap?
- Does tiptap work in every country and with every currency?
- I already have a merchant account. How do I link it to tiptap?
- Can I get a custom value on the device terminal? e.g. $6.24
- How do I void an accidental tap? Can I issue refunds?
- How long will it take to setup my device terminal?
- How much does it cost to use tiptap?
- How do I handle cash payments?
- Can I accept USD taps?
- Are there weekly or monthly maximums for how many taps can be processed by each device terminal?
- What kind of businesses are best suited to tiptap?
- Is tiptap PCI and EMV compliant?
- What is EMV and can tiptap accept EMV Chip Cards?
- Can I accept payment over the phone?
- Can I put my company logo on the device terminal?
- How will the charge appear on card statements?